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Privacy Policy

Your privacy matters to us

Last updated: January 2024

At Nyurwe Mart, we believe that privacy is a fundamental right. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our grocery delivery platform.

1. Information We Collect

Personal Information

Name, email address, phone number, and delivery address
Date of birth and gender (optional)
Payment information (processed securely through third-party providers)
Profile picture and preferences

Usage Information

Browsing behavior, search queries, and purchase history
Device information including IP address, browser type, and operating system
Location data when you enable location services
App usage analytics and performance data

Communication Data

Customer service interactions and support tickets
Feedback, reviews, and survey responses
Marketing preferences and communication history

2. How We Use Your Information

Service Provision

Process and fulfill your orders and deliveries
Manage your account and provide customer support
Process payments and prevent fraudulent transactions
Communicate order updates and delivery notifications

Personalization

Recommend products based on your preferences and history
Customize your shopping experience and app interface
Provide personalized offers and promotions
Improve our services based on usage patterns

Legal and Security

Comply with legal obligations and regulations
Protect against fraud, abuse, and security threats
Enforce our terms of service and policies
Respond to legal requests and court orders

3. Information Sharing

Service Providers

Payment processors for secure transaction handling
Delivery partners for order fulfillment
Cloud storage providers for data hosting
Analytics services for performance improvement

Legal Requirements

When required by law or legal process
To protect our rights, property, or safety
In case of business transfers or acquisitions
With your explicit consent

We Never Sell

We do not sell your personal information to third parties
We do not share your data for third-party marketing
Your shopping habits remain confidential
Your personal details are never sold or rented

4. Data Security

Technical Safeguards

End-to-end encryption for sensitive data transmission
Secure server infrastructure with regular security updates
Multi-factor authentication for admin access
Regular security audits and penetration testing

Operational Security

Employee training on data protection best practices
Strict access controls and need-to-know basis
Regular backup and disaster recovery procedures
Incident response plan for security breaches

Data Protection

Passwords are hashed using industry-standard algorithms
Payment data is handled by PCI-compliant processors
Personal data is encrypted both in transit and at rest
Regular deletion of unnecessary data

5. Your Privacy Rights

Access and Control

View and download your personal data
Update or correct inaccurate information
Delete your account and associated data
Export your data in a portable format

Communication Preferences

Opt-out of marketing communications
Choose notification preferences
Control cookie and tracking settings
Manage data sharing preferences

Legal Rights

Right to be informed about data processing
Right to rectification of inaccurate data
Right to erasure ('right to be forgotten')
Right to object to certain processing activities

6. Cookies and Tracking

Essential Cookies

Authentication and session management
Shopping cart functionality
Security and fraud prevention
Basic website functionality

Analytics Cookies

Usage statistics and performance monitoring
User behavior analysis for service improvement
Error tracking and debugging
A/B testing for feature optimization

Marketing Cookies

Personalized advertising and recommendations
Social media integration
Third-party advertising networks
Campaign effectiveness measurement

7. Children's Privacy

Age Restrictions

Our service is intended for users 18 years and older
We do not knowingly collect data from children under 18
Parental consent required for users under 18
Special protections for sensitive personal data

8. International Transfers

Data Processing

Data may be processed in countries outside Rwanda
We ensure adequate protection for international transfers
Compliance with local and international privacy laws
Safeguards for cross-border data transfers

9. Data Retention

Retention Periods

Account data: Retained while account is active
Order history: Retained for 7 years for tax purposes
Support communications: Retained for 3 years
Analytics data: Aggregated data retained indefinitely

Deletion Process

Automatic deletion after retention periods
Secure data destruction methods
Verification of complete data removal
Documentation of deletion processes

10. Policy Updates

Notification Process

30-day notice for material changes
Email notification to registered users
Prominent website notice of updates
Version history available upon request

11. Contact Information

Privacy Inquiries

Email: privacy@nyurwemart.com
Phone: +250 123 456 789
Address: 123 Market Street, Kigali, Rwanda
Response time: Within 48 hours