Legal & transparency
Privacy policy
This policy explains how Nyurwe Mart collects, uses, and protects your information across our website and services.
Last updated: January 2024
Contact privacy teamCovers
Account data, shopping activity, delivery details, and support interactions.
Updates
Material changes are communicated before they take effect.
Contact
Reach the privacy team directly for access, corrections, or deletion requests.
At Nyurwe Mart, we believe that privacy is a fundamental right. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our grocery delivery platform.
1. Information We Collect
Personal Information
- Name, email address, phone number, and delivery address
- Date of birth and gender (optional)
- Profile picture and preferences
- Household size and preferences (where voluntarily provided)
- Dietary preferences and meal planning information
- Membership and subscription information
Usage Information
- Browsing behavior, search queries, and purchase history
- Device information including IP address, browser type, and operating system
- Location data when you enable location services
- App usage analytics and performance data
- Meal planning activity
- Budget tracking activity
- Resource and content interactions
- Household management tool usage
Communication Data
- Customer service interactions and support tickets
- Feedback, reviews, and survey responses
- Marketing preferences and communication history
2. How We Use Your Information
Service Provision
- Process and fulfill your orders and deliveries
- Manage your account and provide customer support
- Communicate order updates and delivery notifications
Household Insights & Personalization
- Generate meal planning recommendations
- Improve budgeting and spending insights
- Personalize household tools and experiences
- Recommend relevant content and resources
- Improve the usefulness of platform features
Legal and Security
- Comply with legal obligations and regulations
- Protect against fraud, abuse, and security threats
- Enforce our terms of service and policies
- Respond to legal requests and court orders
4. Data Security
Technical Safeguards
- End-to-end encryption for data transmission
- Secure server infrastructure with regular security updates
- Multi-factor authentication for admin access
- Regular security audits and checks
Operational Security
- Employee training on data protection best practices
- Strict access controls and need-to-know basis
- Regular backup and disaster recovery procedures
Data Protection
- Passwords are hashed using industry-standard algorithms
- Personal data is encrypted both in transit and at rest
- Regular deletion of unnecessary data
5. Your Privacy Rights
Access and Control
- View and download your personal data
- Update or correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
Communication Preferences
- Opt-out of marketing communications
- Choose notification preferences
- Control cookie and tracking settings
Legal Rights
- Right to be informed about data processing
- Right to rectification of inaccurate data
- Right to erasure ('right to be forgotten')
- Right to object to certain processing activities
7. Children's Privacy
Age Restrictions
- Our service is intended for users 18 years and older
- We do not knowingly collect data from children under 18
- Parental consent required for users under 18
8. International Transfers
Data Processing
- Data may be processed in countries outside Rwanda
- We ensure adequate protection for international transfers
- Compliance with local and international privacy laws
9. Data Retention
Retention Periods
- Account data: Retained while account is active
- Order history: Retained for 7 years for tax/reporting purposes
- Support communications: Retained for 3 years
Deletion Process
- Automatic deletion after retention periods
- Secure data destruction methods
- Verification of complete data removal
10. Policy Updates
Notification Process
- Notice for material changes before they take effect
- Email notification to registered users
- Prominent website notice of updates
11. Recommendations & Insights
Informational Use Only
- Any recommendations, insights, meal plans, educational content, or budgeting tools provided through Nyurwe are intended for informational and educational purposes only.
- They should not be considered professional medical, nutritional, financial, legal, or other regulated advice.
- Users remain responsible for decisions made based on information provided through the platform.
12. Future Features & Services
Ecosystem Expansion
- As Nyurwe introduces new services, tools, memberships, educational content, or personalized experiences, we may collect and use additional information necessary to provide those services.
- Any significant changes to how personal information is collected or used will be communicated through updates to this Privacy Policy.
13. Contact Information
Privacy Inquiries
- Email: nyurwemart@gmail.com
- Phone: +250 782 877 770
- Address: 8 KG 208 St., Kigali, Rwanda
- Response time: Within 48 hours
Questions?
Contact our privacy team if you have questions about how your information is collected or used at nyurwemart@gmail.com.
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